Agreement to Terms and Conditions
The website www.disruptivesmiles.com (“the website”) is owned and operated by Disruptive Smiles Limited. Your use of this website and purchase of any products from this website is at all times subject to these Terms and Conditions. By accessing our website, you agree to these Terms and Conditions. If you do not agree, you must exit our website immediately.
Changes to Terms and Conditions
We reserve the right to change these Terms and Conditions at our sole discretion, with or without notice. The version of the Terms and Conditions that is current and displayed on the website at the time of access will apply. Continued use of the website indicates your acceptance of the updated Terms and Conditions.
Accounts and Billing
You can view your account details by logging in and navigating to the relevant section of the website. Please ensure you are logged in to access these details.
Other Applicable Terms
Our Privacy Policy also applies to your use of the website and is incorporated into these Terms and Conditions by reference.
Website Use
You agree not to upload or transmit any material containing viruses or other harmful code. You must not interfere with the website’s operation or security. All content on the website is the property of Disruptive Smiles Limited and may not be copied or used without written permission.
Use of the website is for personal, non-commercial purposes. You must not impersonate others, act offensively, or use the site for illegal purposes.
You are responsible for ensuring your device is compatible with the website. We may restrict access to certain features for registered users only.
You are responsible for maintaining the confidentiality of your login details. We will not be liable for any loss resulting from unauthorised account access.
If you identify incorrect information on the website, please contact us at info@disruptivesmiles.com.
External Links
Links to third-party websites are provided for convenience only and do not imply endorsement. We are not responsible for the content or operation of third-party websites.
Registering with Us
To purchase products, you must create an account. If registering on behalf of a company, you must have authority to do so. You agree to provide accurate information and keep it updated.
We may refuse any application at our sole discretion. You are responsible for all activity on your account and must notify us of any security breaches.
Availability of Website
While we aim to provide reliable service, we do not guarantee uninterrupted access. Access may be restricted for maintenance or technical issues.
If the website is unavailable, please contact us at info@disruptivesmiles.com for order assistance.
Purchase of Items
You may submit orders after registering. You can review and correct orders before submission. By submitting an order, you agree to enter into a contract to purchase the items.
An order is only confirmed once a confirmation message is displayed on the website.
Payments
Prices are as listed on the website at the time of purchase, excluding VAT and delivery charges. Payments are taken via continuous payment authority.
Card issuers may provide us with updated payment details. Contact us if you wish to opt out of this service.
You are responsible for any banking charges incurred.
Prices may change due to supply fluctuations. We will provide at least 30 days’ notice of any fee changes. You may cancel your order at any time.
We may send a small transaction to authorise new payment methods. This may appear as a temporary charge on your statement.
Delivery and Return
We deliver only within the UK, excluding PO Boxes and BFPO addresses. Delivery may be affected by stock levels, address, order time, or postal delays.
You must report lost or undelivered items within 7 days of the expected delivery date.
If undelivered, your postal carrier will provide collection or redelivery options. Update your address before moving to ensure correct delivery.
We reserve the right to cancel accounts due to unreliable local postal service.
If dissatisfied with a product, contact us at info@disruptivesmiles.com. We may request return of goods via recorded delivery at our expense. If faulty, a full refund will be issued.
Returns must be made within 14 days. Items must be unopened, unused, and in original packaging. Return postage is the customer’s responsibility unless the item is faulty.
To initiate a return, contact info@disruptivesmiles.com. Send returns to: Disruptive Smiles, Rosebank, Shire Lane, Chorleywood, Rickmansworth, Herts, WD3 5NH, United Kingdom.
We will provide a return label if applicable. Do not return items without prior approval.
Damages and Issues
Inspect your order on arrival and report any issues immediately. Certain items such as personalised or hygiene-related goods cannot be returned. Sale items and gift cards are non-refundable.
Exchanges
To exchange, return the item and make a new purchase.
Refunds
Once we receive and inspect your return, we will confirm if a refund is approved. Refunds are processed to the original payment method within 10 business days. Contact us if not received within 15 business days.
Cancellation
You may cancel an order up to 7 days before the scheduled shipping date via your account. Follow on-screen prompts until cancellation is confirmed.
We may terminate your account at any time, particularly for breaches of these Terms. We may also cancel orders due to unforeseen circumstances or force majeure events.
Privacy
All personal data is handled in accordance with our Privacy Policy.
Limitations on Liability
We do not exclude liability for statutory rights. Our liability is limited to the price paid and foreseeable losses. This does not affect your legal rights.
Applicable Law
These Terms are governed by the laws of England and Wales. Any disputes are subject to the jurisdiction of the courts of England and Wales.
Assignment
We may assign or transfer our rights and obligations under these Terms. You may not transfer your account or obligations.
No Waiver
Failure to enforce any right does not constitute a waiver.
Force Majeure
We are not liable for service failures due to events beyond our control.
Third Party Rights
These Terms do not confer rights on third parties under the Contracts (Rights of Third Parties) Act 1999.
Contacting Us
For questions or concerns, please contact info@disruptivesmiles.com